Privacy Policy | Supboard-99

About our privacy policy 99 Webshops cares deeply about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided on it by 99 Webshops. The effective date for the validity of these conditions is 02/05/2018; with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you provide to us.

If you have any questions about our privacy policy, you can contact our contact person for privacy matters; you will find the contact details at the end of our privacy policy.

About the data processing Below you can read how we process your data, where we store it (or have it stored), what security techniques we use, and for whom the data is accessible.

Webshop software Magento Our webshop is developed with software from Magento. Personal data that you make available to us for our services is shared with this party. Magento has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Magento is obligated under the agreement we have with them to take appropriate security measures. These security measures consist of the application of SSL encryption, a strong password policy, and secure data storage. Magento reserves the right to share collected data within its own group and with affiliated partners to further improve its services. Magento takes into account the applicable legal retention periods for (personal) data.

Zendesk Our webshop includes a live chat from Zendesk. Personal data that you make available to us for our services is shared with this party. Zendesk has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Zendesk is obligated under the agreement we have with them to take appropriate security measures. These security measures consist of the application of SSL encryption, a strong password policy, and secure data storage. Zendesk reserves the right to share collected data within its own group and with affiliated partners to further improve its services. Zendesk takes into account the applicable legal retention periods for (personal) data.

Web hosting Byte and Antagonist We purchase web hosting and email services from Byte and Antagonist. Byte and Antagonist process personal data on our behalf and do not use your data for their own purposes. However, these parties can collect metadata about the use of the services. This is not personal data. Byte and Antagonist have taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Byte and Antagonist are bound by a confidentiality agreement.

Email and mailing lists MailChimp We send our email newsletters with MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website, you will see the ‘unsubscribe’ link. You will no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether emails are opened and read. MailChimp reserves the right to use your data to further improve its services and, in that context, to share information with third parties.

Office365, My web host For our regular business email traffic, we use the services of Office365, My web host. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Office365, My web host does not have access to our mailbox, and we treat all our email traffic confidentially.

Byte and Antagonist For our regular business email traffic, we use the services of Byte and Antagonist. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Byte and Antagonist does not have access to our mailbox, and we treat all our email traffic confidentially.

Payment processors Klarna To handle a (part of) the payments in our webshop, we use the platform of Klarna. Klarna processes your name, address, and city details, as well as your payment details such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. In case of a request for a deferred payment (credit facility), Klarna shares personal data and information regarding your financial position with credit rating agencies. All the above-mentioned safeguards regarding the protection of your personal data also apply to the parts of Klarna's services for which they engage third parties. Klarna does not store your data for longer than is permitted by legal deadlines.

MultiSafepay To handle a (part of) the payments in our webshop, we use the platform of MultiSafepay. MultiSafepay processes your name, address, and city details, as well as your payment details such as your bank account or credit card number. MultiSafepay has taken appropriate technical and organizational measures to protect your personal data. MultiSafepay reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. All the above-mentioned safeguards regarding the protection of your personal data also apply to the parts of MultiSafepay's services for which they engage third parties. MultiSafepay does not store your data for longer than is permitted by legal deadlines.

Buckaroo To handle a (part of) the payments in our webshop, we use the platform of Buckaroo. Buckaroo processes your name, address, and city details, as well as your payment details such as your bank account or credit card number. Buckaroo has taken appropriate technical and organizational measures to protect your personal data. Buckaroo reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. In case of a request for a deferred payment (credit facility), Buckaroo shares personal data and information regarding your financial position with credit rating agencies. All the above-mentioned safeguards regarding the protection of your personal data also apply to the parts of Buckaroo's services for which they engage third parties. Buckaroo does not store your data for longer than is permitted by legal deadlines.

Reviews WebwinkelKeur We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. WebwinkelKeur also publishes your name and city on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of services, for which we have given WebwinkelKeur permission. All the above-mentioned safeguards regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics Q-Watersports Q-Watersports manages the stock for Supboard-99 and ships the products to the customer. For this, it is necessary that we share your name, address, and city details with Q-Watersports. Q-Watersports uses this data only for the purpose of executing the agreement.

PostNL When you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL for carrying out the deliveries. For this, it is necessary that we share your name, address, and city details with PostNL. PostNL uses this data only for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL also makes your data available to these parties.

DHL When you place an order with us, it is our job to have your package delivered to you. We use the services of DHL for carrying out the deliveries. For this, it is necessary that we share your name, address, and city details with DHL. DHL uses this data only for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL also makes your data available to these parties.

Sendcloud When you place an order with us, it is our job to have your package delivered to you. We use the services of Sendcloud for carrying out the deliveries. For this, it is necessary that we share your name, address, and city details with Sendcloud. Sendcloud uses this data only for the purpose of executing the agreement. In the event that Sendcloud engages subcontractors, Sendcloud also makes your data available to these parties.

Invoicing and accounting MoneyBird For maintaining our administration and accounting, we use the services of MoneyBird. We share your name, address, and city details, and details regarding your order. This data is used for administering sales invoices. Your personal data is sent and stored securely; MoneyBird has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use. MoneyBird is bound to secrecy and will treat your data confidentially. MoneyBird does not use your personal data for purposes other than those described above.

External sales channels Bol.com We sell (part of) our items via the Bol.com platform. If you place an order via this platform, Bol.com shares your order and personal data with us. We use this data to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Beslist.nl We sell (part of) our items via the Beslist.nl platform. If you place an order via this platform, Beslist.nl shares your order and personal data with us. We use this data to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Coolshop We sell (part of) our items via the Coolshop platform. If you place an order via this platform, Coolshop shares your order and personal data with us. We use this data to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of data processing General purpose of the processing We use your data exclusively for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time, other than at your request, we will ask for your explicit permission. Your data is not shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy on the basis of the agreement between them and us, an oath, or a legal obligation.

Automatically collected data Data that is automatically collected by our website is processed with the aim of further improving our services. This data (e.g., your IP address, web browser, and operating system) is not personal data.

Cooperation in tax and criminal investigations In certain cases, 99 Webshops may be held under a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will resist within the possibilities that the law offers us.

Retention periods We keep your data as long as you are a client of ours. This means that we keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to be forgotten. Based on applicable administrative obligations, we must keep invoices with your (personal) data; we will therefore keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your order.

Your rights Under the applicable Dutch and European legislation, you, as a data subject, have certain rights regarding the personal data that is processed by or on behalf of us. We explain below what these rights are and how you can invoke them. In principle, to prevent misuse, we only send transcripts and copies of your data to your already known email address. If you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We keep a record of processed requests; in the case of a request to be forgotten, we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of access You always have the right to inspect the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address known to us, with an overview of the processors who have this data, stating the category under which we have stored this data.

Right to rectification You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you, adjusted. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send a confirmation to the email address known to us that the data has been adjusted.

Right to restriction of processing You always have the right to restrict the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction.

Right to data portability You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you, carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you transcripts or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties, to the email address known to us. In all likelihood, we will no longer be able to continue providing the service in such a case, because the secure connection of data files can no longer be guaranteed.

Right to object and other rights In certain cases, you have the right to object to the processing of your personal data by or on behalf of 99 Webshops. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make transcripts and/or copies of the data we process (or have processed) available to you and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our contact person for privacy matters.

Cookies Google Analytics Through our website, cookies are placed by the American company Google, as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to this data. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to offer, among other things, targeted advertisements (AdWords) and other Google services and products.

Bing Through our website, cookies are placed by the American company Bing, as part of the “Webmaster Tools” service. We use this service to track and get reports on how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to this data. We collect information about your surfing behavior and share this data with Bing. Bing can interpret this information in conjunction with other datasets and thus track your movements on the internet. Bing uses this information to offer, among other things, targeted advertisements (Ads) and other Bing services and products.

Facebook Through our website, cookies are placed by the American company Facebook, as part of the “Ads” service. We use this service to track and get reports on how visitors use Facebook. This processor may be obliged under applicable laws and regulations to provide access to this data. We collect information about your surfing behavior and share this data with Facebook. Facebook can interpret this information in conjunction with other datasets and thus track your movements on the internet. Facebook uses this information to offer targeted advertisements.

Third-party cookies In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way we process already collected data relating to you, we will inform you by email.

Contact details 99 Webshops E info@99webshops.nl Contact person for privacy matters Tom Groenen